Consultancy

Despite our small size, we are able to offer a range of user experience services in Bristol, across the UK and in Europe.

User research

We have run hundreds of hours of user research for many different clients across a range of sectors. We love running research which combines several disciplines to enable us to triangulate results, and create more useful reports. We are confident moderators with the following qualitative methods:

Design research
Field research
Card sorting
Telephone interviews
Usability testing

We can provide an additional moderator to aid a team run research, or as a stand-alone researcher, handling the entire research process, including participant recruitment.

Usability reviews

If you are short of time, or want a second opinion on your website or APP, a usability review (sometimes called a heuristic review) is a good way of getting an overview of the usability problems your key pages may have.

We can tailor the review to cover the issues you feel are most pertinent to you, and provide recommendations for how these can be fixed.

Stakeholder workshops & requirements gathering

If you need a spare pair of hands to gather your team’s requirements for a project, or set their expectations for the end goal, we have several different approaches we can tailor to the needs of the project (and the stakeholder participants).

Ideation & sketching

Rapid idea generation is second nature to us. Most of our work starts out life on paper and working this way enables us to generate, record and communicate ideas quickly and efficiently.

Wireframes & prototyping

We are experienced using Omnigraffle, Axure RP, Keynote, PowerPoint and pens and paper to create wireframes and prototypes. Ranging from low-fi sketches through to interactive, highly detailed specification documents, we can tailor our approach to your specific requirements.

We take a lot of pride in our wireframes, and see annotations as being a key part of them. We aim to ensure that our wireframes are useful to both stakeholders, designers and developers, so that they live on even after we may finish our part within a project.

Content strategy & planning

Content and context is essential when it comes to creating a successful, useful and trusted experience online. We can help you to plan, structure and maintain your content with your wider team. We have particular experience planning for social media and knowledge sharing, such as blogging. In fact, we have a particular passion for company blog strategies and love to work with clients who are enthusiastic about sharing their thinking.

Ethical SEO

We are advocates of ethical SEO practices, as we firmly believe a good relationship with users often starts on search engine results pages. We can work with you to create a strategy for improving your search engine performance with friendly techniques that will enhance the experience your users have with your website and your brand.